FAQ

Which countries do you ship to?

We ship worldwide, with tracking on every order. Prices are shown in US dollars; depending on your country, import duties or taxes may be charged on delivery.

How long does delivery take?

Orders ship in 1 to 3 business days, then arrive in 7 to 12 business days with tracking. Free shipping on orders over $50.

Which fountain should I choose?

The Cordless Fountain 3L runs on a rechargeable battery, so it can go in any room. The Classic Fountain 2.2L plugs into a USB wall charger (adapter not included). For large dogs or homes with several pets, the Big Drinker Fountain 7L holds more water and runs on a rechargeable battery in sensor or timer mode. For two cats or two rooms, the Two-Room Hydration Kit brings two Cordless Fountains.

Do I need a filter subscription?

No. Filters are never sent automatically. The Cordless Fountain comes with 3 filters, or 12 if you choose that option. The Classic Fountain comes with 4, and refill packs are available.

How often should I change the filter?

On the Cordless Fountain, replace the filter every 1 to 2 months.

How do I clean the fountain?

Every 2 to 4 weeks, take the fountain and the pump apart and wash them with soap and water. Keep soap away from the filter, and keep at least 1 inch of water in the fountain so the pump never runs dry.

Will it help my cat's kidneys?

We do not make medical claims. A fountain keeps water fresh and moving, which many cats prefer. Ask your vet about your cat's health.

What if my cat doesn't use it?

Place it away from the food bowl and the litter box. If your cat never drinks from it, return it within 30 days of delivery for a full refund.

What if it arrives damaged?

Send us a photo within 7 days and we ship a replacement at no cost.

Is the pump covered?

Yes, for 1 year. If it stops or gets loud, we send a new one.

Still have a question? Write to hello@rillpaw.com. A real person answers within 1 business day.